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  • Do you have an elevator?

    There is no elevator at at the Pioneer Park Condominiums. Units on the 2nd and 3rd floors require the use of stairs to access.

  • What is your cancellation policy?

    A reservation deposit consisting of the first night's rent, plus tax, is due immediately at time of booking. If a reservation is canceled within 7 days of arrival, payment will be forfeited. Cancelations with less than 14 day notice will result in 50% loss of the total cost of the reservation. If canceled prior to 14 days of arrival a full refund will be given less the $25 cancellation fee. All reservations are subject to a $25 cancellation fee no matter when it is cancelled. Unfortunately we are unable to make exceptions to this policy.

  • What are your typical hours?

    9 a.m. to 10 p.m. every day. Please keep in mind that these hours are subject to change.

  • Who do we call if we have an issue or emergency in our condo?

    If you have any questions or concerns during your stay, please don't hesitate to contact us at 541-389-2363 or email us at reservations@pioneerparkrentals.com. We are unable to answer the phone 24 hours a day, but if you leave a message we will be certain to return your call. We respond very well to text messages, too. Since it is a private rental, we will do our best to address any concerns you might have over the phone, and send someone to help you if additional assistance is absolutely necessary.

  • Do we need to bring our own towels and toiletries?

    You'll begin your stay with a starter supply of toilet paper, shampoo, conditioner, paper towels and coffee. In each bathroom you'll have about four bath towels, two hand towels and four washcloths. You are on your own for toiletries beyond the starter supply. Please bring your own towels for any river activities you pursue.

  • Are there quiet hours?

    Yes, quiet hours are from 10 p.m. to 9 a.m. everyday, and are enforced by the City of Bend. Admittedly, the Pioneer Park Condominiums are an older community and not entirely soundproof, so sometimes even footsteps can be heard through the ceiling. We ask you to be mindful of how much noise you are making even during regular hours and to be considerate of your neighbors.

  • Do you allow pets?

    Unfortunately, per HOA bylaw, we are unable to accept pets.

  • Where can I park?

    There is open parking at Pioneer Park Condominiums. You may park in any open parking space.

  • Can we check in early?

    Unfortunately, no. We can never agree to let you in early, because a guest will likely be leaving the morning of your arrival, and we need every hour between their departure and the time you get here to have the condo clean and tidy for your enjoyment. Check-in is 4 p.m.

  • Can we check out late?

    Likewise, late check outs compromise our ability to have the condo ready for the next guests, so we are unable to let you stay past the contractual end of your rental at 11 a.m. Even if there currently is no guest scheduled to enter the condo on the day of your departure, it is still available for someone else to rent, and often we take same-day reservations.

  • Can we clean the condo ourselves to avoid the cleaning fee?

    That is very nice of you to offer, but unfortunately no. We must have the condo professionally cleaned to meet our standards, and the $65 you paid is a one-time fee no matter how long you stay. Because our condos are twice the size of most motel rooms, and we outsource our laundry services to a private company, the $65 goes toward those costs. The only cleaning we ask you to do is wash your dishes and cookware before departing.

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